We want you to love what you receive. If something isn't right, please tell us, we read every message ourselves.
THE SHORT VERSION
30 days. Unopened items can come back. Anything damaged, spoiled, or wrong is our problem to fix, and we fix it quickly.
WHAT WE CAN ACCEPT
You may return unopened, unused items in their original packaging within 30 days of delivery for a refund or exchange. This includes sealed tea pouches and samples, teaware, apparel, incense, and gift sets with all contents unopened.
WHAT WE CAN'T ACCEPT
Once a tea pouch is opened, we can't take it back. Once a tea pouch is opened, we can't accept it as a return because food-safety requirements mean it cannot be restocked. The same is true of any opened botanical or consumable item.
We also can't accept returns based on flavor preference alone. Taste is personal, and whole plant material varies naturally from harvest to harvest, differences in color, aroma, and strength are part of working with real herbs, not defects.
This is why we offer samples. If you're unsure about a blend, start small.
Gift cards and sale or clearance items are final sale.
IF SOMETHING ARRIVES WRONG
Damaged, spoiled, incorrect, or missing, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund. No return shipping needed, and no cost to you. This is our error, not yours.
HOW TO START A RETURN
Email info@myrootedvines.com within 30 days of delivery with your order number and what you'd like to return. We'll reply within two business days with return instructions and an address.
Please don't ship anything back before contacting us, we can't process returns we aren't expecting.
RETURN SHIPPING
Customers cover return shipping unless the return is due to our error. We recommend a trackable service; we can't refund a package that doesn't arrive.
REFUNDS
Once your return arrives and is approved, we'll issue a refund to your original payment method within 5–10 business days. Original shipping charges aren't refundable.
